At present, leaseholders at Perceval Square have no say in how our development is managed. All power lies with the freeholder—an anonymous entity whose only visible interest is collecting ground rent. We are left voiceless, unable to influence decisions that directly impact our homes, finances, and daily lives.

Why This Must Change?

We are effectively locked out of decision-making. Our current managing agent, FirstPort, answers only to the freeholder—not to us. Despite their promises to improve, these remain empty words. Without the Right to Manage, we cannot replace FirstPort, no matter how poor the service.

Here’s What We’re Facing:

🔺 Unjustified Increases in Management Fees

• 7% annual rise in management fees—well above inflation

• Fees now account for nearly 13% of our total service budget (excluding the cost of a full-time on-site manager)

⚠️ Poor Value from the On-Site Manager

• Rarely seen on-site

• Fails to supervise work effectively

• Lacks initiative and advocacy for leaseholders

• We have no power to replace underperforming staff—or reward those who do perform well

💸 Excessive and Untransparent Charges

• Nearly £6,000 was charged for internal accountancy services

• Another £3,000 for auditing—a total nearly double that of comparable developments (e.g., Lyon Square, Harrow pays approx. £3,200 total for both)

🔍 Lack of Transparency

• Repeated refusals to provide invoices when requested

• Poor maintenance standards despite high budget allocations

⚖️ Conflicts of Interest

• FirstPort frequently uses sister companies for services, raising serious questions about impartiality and value for money.

• Insurance is sourced via FirstPort Insurance Services, rebranded as Knight Square Insurance, yet no direct documentation from insurers like Zurich has been provided—unlike other developments.

What We Stand to Gain With RTM?

By exercising the Right to Manage, leaseholders can appoint a new managing agent and form an elected Board of Directors who represent our interests—not the freeholder’s.

With RTM, we have the opportunity to:

✅ Achieve cost savings by exploring more competitive quotes for services
✅ Have a say in how our development is managed through the RTM company
✅ Ensure better value for money by rethinking how our service charge is spent
✅ Demand full transparency of financial reports, invoices, and contracts
✅ Enhance the value of our homes, making them more appealing to future buyers—developments with RTM are often viewed more positively on the property market

Let’s reclaim our rights through RTM—and build a community where decisions are made with us, not for us.

Join the movement to take back control of Perceval Square.